We are the final stage for complaints about the NHS in England and public services delivered by the UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.
Our service is free for everyone.
About the role
Do you have a good understanding of Ombudsman casework processes, and other regulatory organisations?
We are currently recruiting for a Liaison Manager to join our team. As part of your role you will act as an ambassador for PHSO when carrying out relevant liaison activities, and be accountable for delivering a high quality relationship management service to both Internal and external stakeholders.
The successful candidate will have an understanding of the NHS and Parliamentary working environment (and other public bodies) and where it impacts on PHSO’s operational activity. You will display excellent communication skills (including verbal and written) and interpersonal skills with the confidence to establish credibility at both managerial and senior managerial levels. In addition you will influence others including those outside of your direct working relationships, and demonstrate strong motivational skills.
As part of your role you will work closely with the casework teams, making complex decisions, therefore previous complaints experience demonstrating good practice is essential.
How to apply
Please submit your CV and supporting statement by 10am on the 6th of May.