About us
We currently have around 475 employees based at our two sites in London (Millbank) and Manchester.
Complaints about government departments and other public organisations are referred to us through MPs, while those about the NHS in England are usually received directly from complainants. During the 2015-16 business year, we handled 29,046 cases and investigated or resolved 4,085 cases. In this period, the largest numbers of parliamentary complaints were about the Department for Work and Pensions, the Ministry of Justice, HM Revenue and Customs and the Home Office. The largest proportion of health complaints were about NHS hospital, specialist and teaching trusts, GPs and mental health, social care and learning disability Trusts.
When an investigation leads to an upheld complaint, we seek appropriate redress for any unremedied injustice or hardship suffered by the complainant. This may involve an explanation of what went wrong, an apology, changes in procedures to prevent problems recurring and, where appropriate, a payment.
About the role
As an Operational Manager, you will lead, manage, motivate and develop a team of caseworkers to produce work in a timely and proportionate way. Working in line with agreed quality and output standards, you will quality assure decisions taken by your team. Providing dynamic and engaging leadership, you will inspire your team and ensure that they deliver excellent customer service.
How to apply
Your application should be in the form of C.V. and expression of interest. The written expression of interest should cover no more than 2 sides of A4 paper in font size 12, demonstrating why you think you are suitable for the post, and using examples, how your knowledge, skills and experience meets the requirements of the person specification.
You should take into account the person specification and the competencies required for the role. Applications should be submitted via our e-recruitment site no later than 13:00pm on Friday 22 September 2017.