Outcome of Civil Aviation Authority investigation not explained well

What happened

Mr C lived near a flying club and aeroplanes regularly flew over his home. On one very windy day, Mr C was concerned to note that aircraft continued to fly in what Mr C considered to be dangerous conditions. He complained to the CAA, who carried out an investigation, but decided against taking any further action.

What we found

We found that although the CAA had carried out an investigation, it did not clearly explain the outcome of that investigation to Mr C. Its responses to him did not explain why it thought the flights were safe on that day.

Putting it right

The CAA apologised to Mr C for this failing and met Mr C to explain the outcome of its investigation.