Mrs D complained on behalf of her late mother, Mrs T. She complained about pain management and the administration of sedatives. We partly upheld her complaint.
What happened
Mrs T suffered a bleed while in hospital. Trust staff decided to manage her condition conservatively. Unfortunately she deteriorated and she was discharged to a nursing home, where she died.
What we found
We found that there was a delay in managing Mrs T's pain following the bleed. As a result, she was in pain for longer than she should have been. Mrs D witnessed this. The Trust had not taken action to put this right.
We found that the Trust managed the prescription and administration of sedatives properly.
Putting it right
The Trust apologised; paid Mrs D £350 and drew up an action plan.
The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust
Bournemouth
Replied with inaccurate or incomplete information
Apology
Compensation for non-financial loss
Recommendation to learn lessons or draw up an action plan