Following a diagnosis of deep vein thrombosis, Ms E's haemoglobin levels were not monitored and she became so anaemic that she had to undergo a blood transfusion at the Trust.
What happened
When Ms E complained to the Trust, it told her that it thought her GP was monitoring her haemoglobin levels and it did not acknowledge that it should have checked her levels at some point. The Trust also failed to address Ms E's concerns about her hospital stay in any detail, missed the point of her complaint and gave incorrect information.
What we found
The Trust did not deal adequately with Ms E's justifiable complaint about its services. We could not say conclusively that Ms E's hospital admission could have been avoided if the Trust had acted differently, but the care given was not as good as it could have been.
Putting it right
The Trust acknowledged that the care provided was not as good as it should have been, apologised, and reviewed its policies and processes to improve care.
Royal Liverpool and Broadgreen University Hospitals NHS Trust
Merseyside
Did not apologise properly or do enough to put things right
Not applicable