Mrs K's husband was admitted to hospital with a suspected stroke.
What happened
Mrs K complained about the care and treatment provided to her husband. She had concerns about both the nursing care and his medical treatment.
What we found
Both the medical and nursing care had been appropriate. However, we felt that there was not enough evidence to show that the mouth care provided was sufficient.
Putting it right
The Trust apologised for the failing in mouth care. It also confirmed the actions it will take to make sure that patients receive appropriate mouth care.
Health or Parliamentary
Health
Organisations we investigated
Norfolk and Norwich University Hospitals NHS Foundation Trust
Location
Norfolk
Complainants' concerns
?
Did not apologise properly or do enough to put things right
Result
Apology
Recommendation to learn lessons or draw up an action plan