Mr Q wanted root canal treatment, begun overseas, to be completed in the UK.
What happened
Mr Q had root canal treatment on a tooth started in Poland. He visited the Surgery as a temporary filling had fallen out. Mr Q then returned to the Surgery several times to have further work carried out. Mr Q thought he was having root canal treatment from the Surgery, but it is not clear if this is what the Surgery thought it was giving him. Because of a lack of records, we could not determine what exactly had taken place at each appointment. Mr Q's final visit to the Surgery was an emergency appointment as the tooth the dentist had been working on had fractured. Mr Q returned to Poland to have the root canal treatment completed.
What we found
Mr Q had complained about a particular dentist at the Surgery. The dentist had failed to keep proper records of the treatment he had given Mr Q; failed to notice Mr Q was in the process of having root canal treatment on his tooth; failed to take X–rays and, when he did, took the wrong type; and prescribed Mr Q unnecessary antibiotics.
Putting it right
The Surgery apologised to Mr Q and paid him £250 compensation. It also produced an action plan to stop these failings happening again.
A dental practice
Nottingham
Did not apologise properly or do enough to put things right
Apology
Compensation for non-financial loss
Recommendation to learn lessons or draw up an action plan