Mrs D complained that she should not have been charged for maternity care and that the Trust had been harassing her for payment.
What happened
Mrs D was charged for her maternity care. Her representative argued that she should not have been charged because under European case law she had the right to live and work in the UK as the parent of a European child. He additionally complained that the Trust had harassed her for not paying the charges.
What we found
It was likely that the Trust's decision to charge Mrs D was correct, but there was maladministration because the Trust had not fully considered the relevant guidance and it had not kept adequate records. It did not respond to the complaint from her representative in a reasonable way. However, it had not harassed Mrs D for payment.
Putting it right
The Trust told Mrs D what it would do to prevent similar problems from happening again.
North Middlesex University Hospital NHS Trust
Greater London
Came to an unsound decision
Recommendation to learn lessons or draw up an action plan