When Mr A experienced ongoing dizziness, there was an unacceptable delay before the Trust replaced a pacemaker lead that had been diagnosed as faulty.
What happened
Mr A was fitted with a pacemaker. He experienced various symptoms, including dizziness, and had tests to resolve these.
Mr A remained unwell, despite adjustments to his pacemaker and the lead. His symptoms significantly diminished after the Trust replaced the pacemaker lead.
What we found
The Trust provided reasonable cardiac care to Mr A throughout the period in question, with the exception of the undue delay replacing the faulty lead.
Putting it right
The Trust apologised to Mr A and paid him £750 in recognition of the impact its actions had had on his quality of life. It also drew up plans to make sure the mistakes were not repeated.
Colchester Hospital University NHS Foundation Trust
Essex
Replied with inaccurate or incomplete information
Apology
Compensation for non-financial loss
Taking steps to put things right