Failings found in maternity care at Trust

What happened

Soon after Mrs T's son was born, he needed to be resuscitated. He then needed surgery because of problems with his trachea, (his windpipe) and his oesophagus (his food pipe).

Mrs T complained that she did not get enough counselling before her son was born, and about the lack of care during her son's birth. She was also unhappy about how the Trust handled her complaint.

What we found

There were failings in the lack of counselling and the care given before and during the birth of Mrs T's son. There were also failings in the way the Trust handled Mrs T's complaint.

Putting it right

The Trust created an action plan to meet the failings we identified. It paid Mrs T £1,000 compensation for the emotional distress she suffered and for its poor complaint handling.