A GP practice did not follow national guidance for the management of a rare inflammatory condition that led to rheumatic problems. This caused Mrs A considerable anxiety and distress.
What happened
Mrs A was diagnosed with a relatively uncommon disorder, which the practice managed without referring her to a specialist rheumatology clinic. The practice did not refer Mrs A for a biopsy or clearly tell her about the medication regime, which it tapered off more rapidly than the guidance recommended.
Mrs A did not get enough information about her condition or any medication side effects.
What we found
The practice did not follow relevant guidance for the management of the condition. It should have referred Mrs A to a rheumatology clinic, where she would have received specialist support, as soon as it had diagnosed her illness.
Mrs A suffered considerable confusion and anxiety for a year, during which time she did not have full confidence in her care.
Putting it right
The practice prepared an action plan to show learning from the mistakes. It paid Mrs A £200.
A GP practice
South Yorkshire
Not applicable
Compensation for non-financial loss
Recommendation to learn lessons or draw up an action plan