Mr W, who was in his seventies, complained that his GP did not prescribe enough glucose test strips or painkillers and would not prescribe vitamin D at all.
What happened
Mr W had a number of long-term health conditions. He complained that his GP practice did not prescribe enough glucose test strips or painkillers to meet his needs. Mr W also complained that the practice would not prescribe vitamin D supplements, which had been recommended by a hospital consultant.
The practice refused to change the prescribing arrangements, saying that more glucose test strips and painkillers could be ordered when required. The practice explained that it was local policy not to prescribe vitamin D because it can be bought over the counter.
What we found
The practice did not think carefully about Mr W and his health problems when it decided how many glucose test strips to prescribe. However, it was reasonable and was safe practice to prescribe a limited amount of painkillers at a time so the practice could monitor how many of them Mr W used.
It was also reasonable, in the first instance, to encourage Mr W to buy vitamin D supplements over the counter. However, the practice should have reviewed the decision, taking into account Mr W's individual circumstances.
Putting it right
The practice drew up tailored care plans to manage Mr W's healthcare. The plans took into account his personal circumstances and his health conditions, and clarified the prescribing arrangements.
A GP practice
Greater London
Did not apologise properly or do enough to put things right
Taking steps to put things right