Trust delayed giving Parkinson's medication

Summary 353 |

Mr P complained that the Trust did not provide his mother's Mrs P's, Parkinson's disease medication soon enough.


What happened

Mrs P was admitted to the Trust in spring 2012 after her condition deteriorated following an operation. There were initial delays (four days) in providing one or two doses of most of Mrs P's Parkinson's disease medications because they were 'non stock' drugs.  

What we found

The Trust should have, in line with established good practice, provided necessary medication sooner. Not providing timely medication for Parkinson's disease was service failure.

Putting it right

We recommended that the Trust should prepare an action plan that describes what it has done to make sure that it has learnt lessons and details what it has done or plans to do to prevent the same failing happening again.

Health or Parliamentary
Health
Organisations we investigated

The Royal Wolverhampton Hospitals NHS Trust

Location

West Midlands

Complainants' concerns ?

Replied with inaccurate or incomplete information

Result

Recommendation to learn lessons or draw up an action plan