Mr A underwent a surgical procedure, and afterwards suffered from unexpected facial pain and numbness.
What happened
Mr A complained to the Trust about the outcome of his operation. The Trust responded that his symptoms were an unexpected and rare complication of the surgery.
What we found
A surgeon had performed the surgery incorrectly, causing damage to a nerve, and this led to some of the pain and the numbness that Mr A experienced. There is no cure for these symptoms and Mr A could expect to have them for the rest of his life.
The Trust had failed to address and remedy this in its handling of the complaint.
Putting it right
The Trust paid Mr A £6,500 to remedy the injustice he had suffered.
Health or Parliamentary
Health
Organisations we investigated
Barts Health NHS Trust
Location
Greater London
Complainants' concerns
?
Not applicable
Result
Not applicable