Surgery caused permanent damage

Summary 378 |

Mr A underwent a surgical procedure, and afterwards suffered from unexpected facial pain and numbness.


What happened

Mr A complained to the Trust about the outcome of his operation. The Trust responded that his symptoms were an unexpected and rare complication of the surgery.

What we found

A surgeon had performed the surgery incorrectly, causing damage to a nerve, and this led to some of the pain and the numbness that Mr A  experienced. There is no cure for these symptoms and Mr A could expect to have them for the rest of his life.

The Trust had failed to address and remedy this in its handling of the complaint.

Putting it right

The Trust paid Mr A £6,500 to remedy the injustice he had suffered.

Health or Parliamentary
Health
Organisations we investigated

Barts Health NHS Trust

Location

Greater London

Complainants' concerns ?

Not applicable

Result

Not applicable