Mental health trust provided appropriate support

What happened

Mr U complained that the Trust did not provide therapy for him, that it changed his diagnosis but did not tell him, and that it did not help him with his housing. He said it discharged him from services and left him without care after he complained. Mr U wanted the Trust to provide him with the services he was entitled to.

What we found

The Trust's records showed that Mr U received therapy on a number of occasions and that

it sent a letter of support when he asked for help with housing. The Trust did not discuss Mr U's change in diagnosis with him at first, but it did so when it realised that he was not aware of the change. We did not uphold the complaint because we felt the Trust had taken appropriate action to address this failing.