GP practice did not support carer when she tried to manage her stress

What happened

Mrs T visited the practice on several occasions complaining of stress. When she did not receive the help she needed, she decided to fund therapy privately. She later contacted the practice to ask for funding for this therapy. She then approached the Clinical Commissioning Group (CCG) for funding.

What we found

Over a period of eight months, the practice missed the opportunity to give Mrs T the support that she needed.

We did not uphold the complaint about the CCG.

Putting it right

The practice acknowledged its failings, apologised to Mrs T and paid her £250 compensation. It also agreed to draw up plans to address the failings we identified.