UK Visas & Immigration (UKVI) was responsible for delays in allowing Mr G to apply for indefinite leave to remain in the UK. Mr G said this caused him financial loss, stress and inconvenience. UKVI did not fully consider that request.
What happened
UKVI should have granted Mr G indefinite leave to remain in the UK at the end of 2011 but due to an error, it did not make that decision until the beginning of January 2014 (although it did give Mr G limited leave to remain in the UK during those three years). Mr G asked UKVI to rectify its mistakes and for financial compensation. UKVI offered Mr G £500 as well as the chance to make an early application for residency in the UK.
What we found
Although UKVI reached sensible decisions about the financial impact of its error, it did not consider the stress and inconvenience its error had caused Mr G. We considered whether the UKVI's offer of £500 was reasonable to compensate Mr G for this and we decided that it was.
We partly upheld the complaint.
Putting it right
We were satisfied that UKVI's offer to put things right was reasonable. We made no other recommendations.
UK Visas and Immigration
UK
Did not apologise properly or do enough to put things right
Not applicable