Mrs S had a fractured hip and multiple illnesses. She went into hospital, where she died two weeks later. The Trust gave her good care throughout.
What happened
Mrs S, who had a history of chronic obstructive pulmonary disease, fell at home and fractured her hip. She was admitted to the Trust and had an operation on her hip. Although the operation was a success, Mrs S did not fully recover and developed kidney problems. Two weeks after she went into hospital, she developed pneumonia and died.
What we found
The Trust assessed, monitored and treated Mrs S appropriately throughout her time in hospital. The care it gave was in line with guidance and recommendations. The Trust appropriately responded to Mrs S's daughter's complaint.
We did not uphold this complaint.
The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Tyne and Wear
Did not apologise properly or do enough to put things right
Not applicable