Mrs M complained that her son (Mr M) was not fit for discharge when the Trust sent him home from hospital. Mrs M also complained that there were inaccuracies in the Trust's response to her complaint, and delays in complaint handling.
What happened
Mr M had liver disease. He went into hospital after he had two seizures. Staff sent him home a few days later, but he went back into hospital the same day.
His condition deteriorated and he died two weeks later.
What we found
We partly upheld this complaint. The Trust's decision to discharge Mr M was clinically appropriate. However, it was slow to respond to Mrs M's complaint and some of its responses were inaccurate.
Putting it right
The Trust apologised to Mrs M. It drew up an action plan to address its failings in complaint handling.
North Middlesex University Hospital NHS Trust
Greater London
Replied with inaccurate or incomplete information
Apology
Recommendation to learn lessons or draw up an action plan