Mr P complained to us about care and treatment he received, which he felt caused damage to his eye. He did not understand the Trust's response to his complaint.
What happened
Mr P had an operation on his eye. He was worried that this had caused permanent damage. He was also concerned that the treatment from one doctor was different to the treatment that he had from another doctor soon after. He complained to the Trust, which answered his complaints. However, parts of its response were confusing and it did not answer all his concerns.
What we found
We partly upheld this complaint. The Trust's care and treatment of Mr P were appropriate. However, we agreed that the Trust's response to Mr P's complaint did not answer all of his concerns, and part of the response was confusing and had caused unnecessary worry.
Putting it right
The Trust apologised for the confusion caused.
The Princess Alexandra Hospital NHS Trust
Essex
Did not apologise properly or do enough to put things right
Apology