After Miss A had her appendix out, the Trust did not tell her why it called her back for further tests. When she had more surgery, the Trust did not explain clearly whether a tumour had been cancerous or not.
What happened
Miss A had an operation to take out her appendix. Trust staff discharged her the next day. A member of the appointments team then rang to tell her to go back to the Trust for a scan, but could not explain why she needed this. While Miss A was trying to find out about this, she discovered that she was also booked for a preoperative appointment.
After the scan, Miss A had more surgery to remove a tumour. Miss A said the way the Trust handled things caused her great anxiety.
What we found
We partly upheld this complaint. We decided that the Trust did not explain things clearly to either Miss A or her GP. This caused her great anxiety.
The Trust managed Miss A's medication correctly and her care was in line with recognised quality standards and established good practice.
There were failings in internal communication within the Trust, but the Trust had already remedied these.
Putting it right
The Trust agreed to apologise and pay £750 compensation. It also agreed to put a plan in place to learn the lessons from the failings and make sure they did not happen again.
Plymouth Hospitals NHS Trust
Plymouth
Replied with inaccurate or incomplete information
Not applicable