Trust provided poor care for broken ankle

What happened

Mr L asked the Trust for stronger painkillers because he was still in pain. He said that a member of staff gave him tramadol, a strong painkiller to which he is allergic. He said that, as he had been told that the medication was not tramadol, he took it and was then sick. He told healthcare staff about being sick, and a few days later he was given a different strong painkiller.

Mr L complained to the Trust. The Trust said that although he had been prescribed tramadol, there was no record that he was given any.

What we found

The Trust's investigation was not robust enough. There was enough evidence, including a credible witness, to say that Trust staff gave Mr L tramadol. Moreover, Mr L did not get appropriate strong painkillers for a few days, and was left in pain during this time.

Putting it right

The Trust apologised to Mr L for the failings in his care and its investigation of his complaint. It also paid him £300 in recognition of the avoidable pain, sickness and frustration he experienced.