No evidence that GP failed to diagnose child's fracture

What happened

Mrs K and her husband were on holiday in England when her daughter fell and hurt her shoulder. They went to a local GP who said she had a sprained shoulder. Four days later, as she was still in pain, they went to A&E. The hospital did an X-ray and diagnosed a fractured collar bone. Mrs K complained that the GP failed to send her daughter for an X-ray and made the wrong diagnosis. She did not agree with the GP's account of the consultation and said the medical notes were not accurate.

What we found

We looked at the evidence in the GP's records and concluded that he had given appropriate care. Although we acknowledged that Mrs K disagreed with the information in the records, there was no independent evidence to support her view. There were insufficient grounds for us to uphold her complaint.