Ms A complained that confidential information about her was shared, when she had been assured that it would not be.
What happened
Ms A saw a hospital doctor to discuss a long standing medical issue, and as part of the consultation she spoke about personal issues which she was told would not be shared. Subsequently the doctor wrote to her GP, and included some information about her personal issues.
Ms A also complained that a treatment that she had been promised was cancelled inappropriately.
What we found
The Trust had not fully addressed the failings in communication about confidentially in its response to the complaint. It also had not fully addressed all of the issues that Ms A had raised.
Putting it right
The Trust acknowledged the failings in this case and apologised to Ms A for these.
Blackpool Teaching Hospitals NHS Foundation Trust
Blackpool
Did not apologise properly or do enough to put things right
Apology