Mr T had a knee replacement operation. He was concerned about the surgery and the aftercare he received. He then had to have another knee operation.
What happened
Mr T had a knee replacement operation. He had two outpatient appointments shortly afterwards and was seen by a registrar.
He also had three appointments in the nurse–led clinic where he said that he was unhappy with his recovery. The nurse requested the consultant review him, but nothing further was done.
Mr T was discharged from the clinic, but was later referred back to his original consultant. He went on to have another knee operation.
What we found
The consultant did not respond to the request to see Mr T in line with the Trust's escalation policy. This led to an additional two months of frustration for Mr T as he had to approach other clinicians before being referred back to his original consultant.
We partly upheld the complaint.
Putting it right
We recommended the Trust apologise to Mr T for the consultant's failure to review his knee surgery when necessary, and pay him £250 for the frustration, pain and distress this caused him.
United Lincolnshire Hospitals NHS Trust
Lincolnshire
Not applicable
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