Mrs D's legal representatives complained about inaccurate remarks in a formal report, which questioned their professionalism.
What happened
Mrs D's legal representatives questioned the outcome of an Independent Review Panel (IRP) convened by the North of England Commissioning Region (part of NHS England). The IRP had been considering the eligibility of Mrs D's relative for NHS continuing healthcare.
The legal representatives complained about allegations in the IRP's report which questioned their professionalism. NHS England failed to respond to this.
What we found
The available evidence supported the legal representatives' version of events.
Putting it right
We asked NHS England to delete the offending remarks from the IRP's report. It agreed to do so.
North of England Commissioning Region
UK
Delayed replying to complaint
Replied with inaccurate or incomplete information
Not applicable