Mrs B complained to GP practice and NHS England about the care her late husband received in the final weeks of his life.
What happened
Mr B died of cancer in March 2014. His widow made a number of complaints about the care given by his GP in his final weeks. Mrs B was not satisfied with the GP's response and complained to NHS England. After receiving NHS England's reply she asked further questions, which NHS England declined to answer. Mrs B complained to us about this.
What we found
Mr B's GP provided a good standard of care. We did not find any failings on the GP's part. NHS England's first complaint response was reasonable, but it failed to answer Mrs B's reasonable follow–up questions. We partly upheld the complaint about NHS England, and did not uphold the complaint about the GP Practice.
Putting it right
As a result of our findings NHS England apologised to Mrs B and agreed to explain what action it would take to prevent this from happening again.
A GP practice
Lancashire Area Team
Lancashire
Replied with inaccurate or incomplete information
Apology