Mr L said that UK Visas and Immigration (UKVI) did not recognise that his foreign birth certificate showed his right to work in the UK, and did not acknowledge or respond to his complaint.
What happened
Mr L complained that, although he was a British citizen, UKVI told his prospective employer that his birth certificate did not show his right to work in the UK. Mr L said this prevented him from taking paid employment. In addition, UKVI denied receiving correspondence from Mr L and also sent a letter to his MP that did not arrive. Mr L asked for compensation for a loss of earnings.
What we found
We partly upheld this complaint. UKVI failed to record that it had received Mr L's complaint or respond to him in a reasonable time. This caused Mr L frustration, and delayed information he needed.
However, there was no evidence of contact between Mr L's prospective employer and UKVI. UKVI correctly said that Mr L's birth certificate did not demonstrate his right to work in the UK because it was not issued in the UK.
UKVI had sent a response to Mr L's MP, but the MP's office had not received this.
Putting it right
UKVI apologised for the frustration it had caused Mr L.
UK Visas and Immigration
UK
Did not apologise properly or do enough to put things right
Apology