Trusts took appropriate action to treat man's nasal problems

Summary 651 |

Mr P complained that two Trusts failed to correctly diagnose and treat his nasal condition over a number of years.


What happened

Mr P had been referred to the first Trust on a number of occasions over many years because of nasal symptoms. It referred him to the second Trust for further investigation.

Clinicians tried a number of treatments and procedures over the years but eventually concluded there was nothing more they could do to help him.

What we found

We partly upheld this complaint. Both Trusts took appropriate steps to diagnose and treat the cause of Mr P's problems. There were no failings in relation to the first Trust.

The second Trust, in a clinic letter it wrote, incorrectly referred to a family member who does not exist. This caused Mr P outrage.

Putting it right

The second Trust apologised for its error and for the outrage this caused Mr P.

Health or Parliamentary
Health
Organisations we investigated

Western Sussex Hospitals NHS Foundation Trust

Brighton and Sussex University Hospitals NHS Trust

Location

West Sussex

Complainants' concerns ?

Did not apologise properly or do enough to put things right

Result

Apology