Mr S complained that the Trust removed his access to services because of his alleged bad behaviour, which he disputed.
What happened
Mr S had been a client at a confidential sexual health promotion service run by the Trust for several years. Recently, however, he had been repeatedly challenged by staff about his inappropriate language and behaviour towards other clients and staff. He was warned that continuing this behaviour would lead to the service being withdrawn from him. As a result of further inappropriate language and behaviour, he was sent a letter denying him routine access to the service.
Mr S said that he wanted the decision overturned as it was based on incorrect information.
What we found
We did not uphold this complaint. The Trust acted reasonably in accordance with its violence and abusive incidents policy in taking this decision.
Liverpool Community Health NHS Trust
Merseyside
Not applicable
Not applicable