Mr H made an application through Cafcass (Children and Family Court Advisory and Support Service) for contact with his son. He was dissatisfied with the service the Cafcass officer provided and complained about it.
What happened
Cafcass admitted that the officer had failed to turn up to a scheduled visit and failed to return at least one of Mr H's telephone calls. It apologised for these mistakes.
Although Mr H was also dissatisfied with some enquiries the officer made of his son's grandparents, Cafcass said that the officer was right to make those enquiries. It told Mr H that if he was dissatisfied with the nature or extent of enquiries the officer made, he could raise those issues in court.
What we found
We did not uphold this case. There were failings in the service the Cafcass officer provided, but we were satisfied that Cafcass had already apologised for these mistakes.
Children and Family Court Advisory and Support Service (Cafcass)
UK
Not applicable
Not applicable