Ms T was concerned about the attitude of an inspector from the Office for Standards in Education, Children's Services and Skills (Ofsted) during an inspection. She felt Ofsted did not handle her complaint about this in a reasonable way.
What happened
After an Ofsted inspection of her nursery, Ms T complained to Ofsted about the inspector. Ms T said she and other staff felt the inspector had not listened to them and had been dismissive. She also complained that the inspector had not met the requirements of Ofsted'sguidance.
Unhappy with Ofsted's response to her complaint, Ms T then complained to Ofsted's adjudication service. She told the adjudicator that other nurseries had complained about the same inspector. When the adjudicator told Ofsted about these other complaints, Ofsted took no action.
What we found
We partly upheld this complaint. Ofsted's response to Ms T's complaint about the attitude of the inspector was reasonable overall. But it would have been better to have clarified with her the extent to which she was unhappy about the inspector's attitude.
Ofsted should have considered Ms T's comments about the other, similar complaints once it was aware of them.
Putting it right
Ofsted considered Ms T's comments about the other complaints, although this did not change its decision.
Office for Standards in Education, Children's Services and Skills (Ofsted)
UK
Not applicable
Not applicable