Dental practice tried to address patient's problems

Summary 872 |

When Mr D had problems with a number of crowns and his denture, the Practice tried to put things right, which included giving him some treatment free of charge.


What happened

Mr D's front crown fell out and the Practice tried to refit it but this failed. It added a false tooth to his denture as an alternative. Mr D then lost two further crowns and the dentist replaced the existing denture with a new denture. Mr D complained that the dentist performed the initial treatment incorrectly and this led to all the subsequent problems he experienced. He was also unhappy with the new denture supplied.

What we found

We did not uphold this complaint. The Practice did not cause the problems Mr D experienced and did everything it reasonably could to try to improve the situation for him. The crowns had been in place for several years and we considered this was the most likely explanation for them failing.

Health or Parliamentary
Health
Organisations we investigated

A dental practice

Location

East Sussex

Complainants' concerns ?

Replied with inaccurate or incomplete information

Result

Not applicable