When Mr D had problems with a number of crowns and his denture, the Practice tried to put things right, which included giving him some treatment free of charge.
What happened
Mr D's front crown fell out and the Practice tried to refit it but this failed. It added a false tooth to his denture as an alternative. Mr D then lost two further crowns and the dentist replaced the existing denture with a new denture. Mr D complained that the dentist performed the initial treatment incorrectly and this led to all the subsequent problems he experienced. He was also unhappy with the new denture supplied.
What we found
We did not uphold this complaint. The Practice did not cause the problems Mr D experienced and did everything it reasonably could to try to improve the situation for him. The crowns had been in place for several years and we considered this was the most likely explanation for them failing.
A dental practice
East Sussex
Replied with inaccurate or incomplete information
Not applicable