Mr S complained about the care and treatment his wife received before she died, as well as the way staff communicated with him and his family.
What happened
Mrs S was admitted in a critical state and developed sepsis as a result of pneumonia. She was started on the Liverpool Care Pathway (an end–of–life care pathway that was intended to provide the best quality of care possible for dying patients in their final days or hours of life) for some of her admission, but this was withdrawn as a result of Family concerns.
What we found
We did not uphold this case. Mrs S's general care and treatment, including by nursing and palliative staff, was in line with established good practice and we saw no failings in the use of the end–of–life pathway. We saw much discussion with Family members and no sign that their views had been ignored. The Trust had already acknowledged and remedied some lapses in its standard of communication and had taken action to learn from the complaint.
Wirral University Teaching Hospital NHS Foundation Trust
Merseyside
Replied with inaccurate or incomplete information
Not applicable