The Complaint Standards help NHS and UK Central Government organisations to approach complaint handling in a clear and consistent way.
If your organisation has adopted the Complaint Standards, we'd love you to share your experiences of using them on social media and your website. We've created a toolkit to help you do just that.
Step 1 Social media copy examples
We'd love for you to share how the Complaint Standards have made a difference to your organisation, and to the people who use your services, on social media. We've prepared some example posts to help you do this.
For other organisations
We're committed to handling complaints well so we can improve our service for everyone.
The Complaint Standards help all UK central government organisations #MakeComplaintsCount.
Find out more: https://www.ombudsman.org.uk/organisations-we-investigate/complaint-standards/uk-central-government-complaint-standards
The Complaint Standards help us to:
- welcome feedback
- improve complaint handling
- create lasting change.
Find out how UK government organisations are working to #MakeComplaintsCount: https://www.ombudsman.org.uk/organisations-we-investigate/complaint-standards/uk-central-government-complaint-standards
For people who use your service
Complaints have the power to create lasting change and improve our service.
The Complaint Standards set out how organisations like ours can handle your complaint well and #MakeComplaintsCount
Find out more: [either link to our website or to complaints page on your website]
The Complaint Standards help us deliver what you told us you expect when you bring a complaint to us.
They help us handle complaints well so we can #MakeComplaintsCount.
Find out more: [either link to our website or to complaints page on your website]
Step 2 Social media creative examples
We've also prepared some images and animations for you to use on your website or social media.
Editable content frames to use on your social media channels
Step 3 Website copy
Include this copy in the ‘making a complaint’ section of your website:
NHS organisations
We adhere to the Complaint Standards. The Standards set out how NHS organisations should approach complaint handling and help us to meet your expectations when you make a complaint.
UK central government organisations
We adhere to the Complaint Standards. The Standards set out how UK central government organisations should approach complaint handling and help us to meet your expectations when you make a complaint.