17 December 2015
The Cabinet Office has published its response to the consultation to create a single public services ombudsman for England.
The Local Government Ombudsman (LGO) and Parliamentary and Health Service Ombudsman (PHSO) jointly said:
The current complaint system is far too complex and fragmented, leaving people confused as to which ombudsman to turn to if things go wrong or haven’t been resolved locally. The creation of a single Public Ombudsman Service will make it easier for people to complain when they have been let down by a public service.
'We will continue to offer our support to Government and Parliament as they make these vital reforms a reality.'