News

A man lost his eye due to NHS failures in treating an eye infection, causing him significant distress and leaving him unable to work or drive, an investigation by the Parliamentary and Health Service Ombudsman has found. Failure to diagnose...

The Parliamentary and Health Service Ombudsman has today published its response to a Review of the way it uses clinical advice in NHS-related casework. The Review Steering Group, chaired by Sir Alex Allan KCB, PHSO non-executive board member, with independent...

Rob Behrens, Parliamentary and Health Service Ombudsman responds to the publication of the London Victim’s Commissioner’s review of the Victim’s Code: ‘Our casework shows that victims of crime are not always given the support they need or made aware of...

Rob Behrens, Parliamentary and Health Service Ombudsman responds to today's publication of the Care Quality Commission's Learning from deaths report: 'Time and time again we find NHS investigations into avoidable deaths inadequate, causing further suffering to families who have lost...

A grandmother’s death following a low-risk, routine hip replacement operation was avoidable, an investigation by the Parliamentary and Health Service Ombudsman has found. A catalogue of errors at East Lancashire Hospitals NHS Trust, including failing to properly monitor and treat...