Statement on Patients Association report
18 November 2014
A Parliamentary and Health Service Ombudsman spokesperson said: 'Every time someone has a poor experience of our service it really matters to us and we work hard to put things right. 'As announced last month, we've embarked on the second...
Statement on our systemic investigation into quality of NHS investigations of avoidable harm
20 October 2014
Parliamentary and Health Service Ombudsman Julie Mellor said: 'When public services fail, it can have serious effects on us as individuals. We know that when people complain, they often want three simple things: an explanation of what went wrong, an...