People not given answers when they complain to NHS, latest ombudsman report reveals
1 March 2016
Some people who complain to the NHS are not getting the answers they desperately need meaning they are forced to bring their complaints to the Ombudsman service to get answers. The Parliamentary and Health Service Ombudsman's latest snapshot of cases...
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Ombudsman responds to CAB report on learning from mistakes
1 March 2016
Responding to the Citizens Advice Bureau (CAB) report Learning from mistakes, Parliamentary and Health Service Ombudsman, Julie Mellor, said: We know from our own work that many people don’t complain when they are unhappy with a public service because they...
Media statements
Ombudsman calls for action on sepsis
27 January 2016
Parliamentary and Health Service Ombudsman Julie Mellor said: Too many people are still dying from sepsis more than two years after our report revealed that thousands of lives could be saved if action was taken to improve diagnosis and treatment...
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Ombudsman welcomes appointment of first National Guardian for the freedom to speak up within the NHS
7 January 2016
Commenting on the appointment of Dame Eileen Sills DBE as the first National Guardian for speaking up safely within the NHS, Parliamentary and Health Service Ombudsman Julie Mellor, said: Our casework shows that the NHS still has a long way...
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Frail older people too afraid to complain about poor care
30 December 2015
Many older people are afraid to raise the alarm when something goes wrong in their care and worry about what will happen to them if they do, according to a new report published today. The report, called Breaking down the...
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