Statement by Sir Jon Shortridge on behalf of the Parliamentary and Health Service Ombudsman non-executive directors
4 July 2016
We are very grateful to Julie Mellor for her contribution in leading the transformation of the Parliamentary and Health Service Ombudsman.
Media statements
Amanda Campbell appointed as new CEO
1 July 2016
We are very pleased to announce that Amanda (Mandie) Campbell will be joining us from 3 October as our new CEO. Amanda comes to us from the Home Office where she has held various senior positions including, Director General of...
Corporate news
Ombudsman responds to PACAC review of quality of NHS investigations report
2 June 2016
Parliamentary and Health Service Ombudsman Julie Mellor said: Our recent report highlighted the worrying variation in the quality of NHS complaints investigations and has supported the select committee (PACAC) in its scrutiny of government. 'We are pleased the committee's report...
Media statements
Comment on NAO’s report about discharge of older people from hospital
26 May 2016
Parliamentary and Health Service Ombudsman Julie Mellor said: Health and social care leaders must look at the discharge process as a whole and uncover why ten years of guidance to prevent unsafe discharge is not being followed, causing misery and...
Media statements
Ombudsman report highlights the devastating impact of service failures and poor complaints handling across the public sector
24 May 2016
A new report reveals that too many people who complain to the NHS are not getting the answers they deserve when things go wrong. This latest snapshot of investigations by the Parliamentary and Health Service Ombudsman shows the devastating consequences...
Press releases