Ombudsman calls for action on sepsis
27 January 2016
Parliamentary and Health Service Ombudsman Julie Mellor said: Too many people are still dying from sepsis more than two years after our report revealed that thousands of lives could be saved if action was taken to improve diagnosis and treatment...
Media statements
Ombudsman welcomes appointment of first National Guardian for the freedom to speak up within the NHS
7 January 2016
Commenting on the appointment of Dame Eileen Sills DBE as the first National Guardian for speaking up safely within the NHS, Parliamentary and Health Service Ombudsman Julie Mellor, said: Our casework shows that the NHS still has a long way...
Media statements
Frail older people too afraid to complain about poor care
30 December 2015
Many older people are afraid to raise the alarm when something goes wrong in their care and worry about what will happen to them if they do, according to a new report published today. The report, called Breaking down the...
Press releases
Ombudsmen welcome Government response to Public Services Ombudsman consultation
17 December 2015
The Cabinet Office has published its response to the consultation to create a single public services ombudsman for England. The Local Government Ombudsman (LGO) and Parliamentary and Health Service Ombudsman (PHSO) jointly said: The current complaint system is far too...
Media statements
Our response to the MBRRACE-UK report into stillborn and new born death rates for NHS trusts
16 December 2015
Parliamentary and Health Service Ombudsman, Julie Mellor, said: Most nurses and midwives work very hard to provide the best possible care for patients but there is still a worrying variation in the quality of maternity care across the NHS. 'Our...
Media statements