New report sheds light on top hospital complaints investigated by the Parliamentary and Health Service Ombudsman
22 September 2015
A report published today has revealed that, similar to last year, the top three reasons for hospital complaints investigated by the Parliamentary and Health Service Ombudsman in the last financial year (2014-15) were poor communication, errors in diagnosis and poor...
Press releases
Parliamentary and Health Service Ombudsman responds to HSCIC data on written complaints in the NHS 2014-15
26 August 2015
PHSO Ombudsman Julie Mellor responds to HSCIC data on written complaints in the NHS 2014-15.
Media statements
Ombudsman’s report shines a light on human cost of poor public service in the NHS in England and UK government departments
19 August 2015
A new Parliamentary and Health Service Ombudsman report shows the impact public service failures and poor complaint handling in the NHS in England and UK government departments can have on the public. The report contains 121 summaries of complaints which...
Press releases
Ombudsman comments on NICE draft end of life care guidance
29 July 2015
PHSO Ombudsman Julie Mellor comments on NICE draft end of life care guidance.
Media statements
Ombudsman supports proposal to reduce hospital discharge failures and increase patient safety
21 July 2015
When patients are discharged unsafely from hospital it can have a devastating impact on them and their families.
Media statements