Ombudsman Service investigation finds Pension Service mistake
27 February 2015
An elderly woman’s family has received £26,000 after a Parliamentary and Health Service Ombudsman investigation found that she had lost out on three years of help with housing benefits
Press releases
Parliamentary and Health Service Ombudsman statement on NHS staff survey
24 February 2015
A Parliamentary and Health Service Ombudsman spokesperson said: Although 73% of NHS staff believe their organisation acts on concerns and complaints made by patients, NHS organisations need to do more to create a culture that listens and learns when things...
Media statements
Woman’s death was avoidable, Ombudsman finds
17 February 2015
A 62-year-old woman could have survived a severe infection called sepsis had she received proper care at a London-based hospital, an investigation by the Parliamentary and Health Service Ombudsman (PHSO) has found. The woman went into Imperial College Healthcare NHS...
Press releases
Pay out for woman whose car was incorrectly destroyed by DVLA
14 February 2015
A teacher whose car was wrongly clamped and destroyed by the DVLA has been successful in her battle to get the cost of the vehicle back, following an investigation by the Parliamentary and Health Service Ombudsman. The DVLA wrongly clamped...
Press releases
Ombudsman comments on Francis whistleblowing statement
11 February 2015
Parliamentary and Health Service Ombudsman Julie Mellor comments on Francis whistleblowing statement.
Media statements