Only one in three people complain to a public service when they are unhappy, according to new research
13 June 2015
New research published today shows that just one-third of people that are unhappy after using a public service actually make a complaint, despite an overwhelming number feeling that they should. The research by the Parliamentary & Health Service Ombudsman service...
Press releases
Vulnerable woman who had both legs amputated, receives £27,000 after wrongly forced to fund her own care
29 May 2015
The joint investigation by the Parliamentary and Health Service Ombudsman and the Local Government Ombudsman found the woman was left without the right care package for more than a year, because of a dispute between Sheffield City Council and Sheffield...
Press releases
Parliamentary and Health Service Ombudsman welcomes government commitment to Public Service Ombudsman
27 May 2015
Julie Mellor, the Parliamentary and Health Service Ombudsman, said: We have been calling for a single public service ombudsman to make it much simpler and easier to complain about public services in England and we are delighted that the government...
Media statements
Too many people dying without dignity, Ombudsman service report finds
20 May 2015
End of life care could be improved for up to 355,000 people a year in England, according to a report published today by the Parliamentary and Health Service Ombudsman. The report highlights tragic cases where people's suffering could have been...
Press releases
Distinguished consumer and health champions join the Parliamentary and Health Service Ombudsman’s board
13 May 2015
Julia Tabreham, founder and chief executive of Carers Federation, and Ruth Sawtell, who has an extensive complaint handling, health regulation and audit background, have been appointed to the Parliamentary and Health Service Ombudsman’s board as non-executive directors. Julia has strong...
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