Devastated families left without answers as avoidable death and harm incidents aren’t being investigated properly by hospitals across England
8 December 2015
Nearly three quarters of hospital investigations into complaints about avoidable harm and death claimed there were no failings in the care given, despite the Parliamentary and Health Service Ombudsman's investigations of the same incidents uncovering serious failings. The wide-ranging review...
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Community faces separation after their only chance to remain together was squandered by HS2 Ltd
27 November 2015
A small, tight-knit community was denied the chance to stay together due to a catalogue of errors by HS2 Ltd, an investigation by the Parliamentary and Health Service Ombudsman has found. A group of six families, from Staffordshire, whose homes...
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Ombudsman seeks help from the public as it draws up a new service charter
25 November 2015
The Parliamentary and Health Service Ombudsman is asking people to help shape its new service promises in a public consultation, which opened today. It has been developed following extensive conversations with people about their experiences and expectations of the service...
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New report shines a light on major failures at the Home Office in dealing with immigration and border-related issues
10 November 2015
Poor handling of immigration-related complaints is a key reason why the Parliamentary and Health Service Ombudsman upholds almost seven in ten complaints about the Home Office, according to a new report published today. The top reason for the complaints were...
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Ombudsman comments on end of life care select committee report
29 October 2015
Parliamentary and Health Service Ombudsman Julie Mellor said:
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