News

A small, tight-knit community was denied the chance to stay together due to a catalogue of errors by HS2 Ltd, an investigation by the Parliamentary and Health Service Ombudsman has found. A group of six families, from Staffordshire, whose homes...

The Parliamentary and Health Service Ombudsman is asking people to help shape its new service promises in a public consultation, which opened today. It has been developed following extensive conversations with people about their experiences and expectations of the service...

Poor handling of immigration-related complaints is a key reason why the Parliamentary and Health Service Ombudsman upholds almost seven in ten complaints about the Home Office, according to a new report published today. The top reason for the complaints were...

Parliamentary and Health Service Ombudsman Julie Mellor said:

Too many unresolved complaints are being taken to the Parliamentary and Health Service Ombudsman which could have been resolved by public services locally, meaning that people are left waiting longer for answers and that much needed service improvements are delayed...