Ombudsman reveals wide range of public service failures across NHS in England and UK government departments
22 October 2015
Too many unresolved complaints are being taken to the Parliamentary and Health Service Ombudsman which could have been resolved by public services locally, meaning that people are left waiting longer for answers and that much needed service improvements are delayed...
Press releases
Deputy Ombudsman comments on CQC State of Care report
16 October 2015
Deputy PHSO Ombudsman Mick Martin comments on the CQC State of Care report.
Media statements
Ombudsman comments on NMC decision to introduce revalidation process for nurses and midwives
8 October 2015
PHSO Ombudsman comments on NMC decision to introduce revalidation process for nurses and midwives.
Media statements
New report sheds light on top hospital complaints investigated by the Parliamentary and Health Service Ombudsman
22 September 2015
A report published today has revealed that, similar to last year, the top three reasons for hospital complaints investigated by the Parliamentary and Health Service Ombudsman in the last financial year (2014-15) were poor communication, errors in diagnosis and poor...
Press releases
Parliamentary and Health Service Ombudsman responds to HSCIC data on written complaints in the NHS 2014-15
26 August 2015
PHSO Ombudsman Julie Mellor responds to HSCIC data on written complaints in the NHS 2014-15.
Media statements