News
Ombudsman comments on NICE draft end of life care guidance
29 July 2015
PHSO Ombudsman Julie Mellor comments on NICE draft end of life care guidance.
Media statements
Ombudsman supports proposal to reduce hospital discharge failures and increase patient safety
21 July 2015
When patients are discharged unsafely from hospital it can have a devastating impact on them and their families.
Media statements
Julie Mellor to stand aside as Chair as and when Public Services Ombudsman Bill receives royal assent
24 June 2015
It was announced today that Julie Mellor, Chair of the Parliamentary and Health Service Ombudsman, will stand aside from her position as and when the Public Services Ombudsman Bill receives royal assent. Julie will continue to lead the Board and...
Corporate news
Ombudsman’s report highlights poor complaint handling and service failures across the NHS in England and UK government departments
17 June 2015
The Parliamentary and Health Service Ombudsman has published a report containing a snapshot of summaries of the complaints it has investigated over a two month period, during which it upheld 41% of the complaints it investigated. The report contains summaries...
Press releases
Only one in three people complain to a public service when they are unhappy, according to new research
13 June 2015
New research published today shows that just one-third of people that are unhappy after using a public service actually make a complaint, despite an overwhelming number feeling that they should. The research by the Parliamentary & Health Service Ombudsman service...
Press releases