Ombudsman finds variation in quality of NHS investigations into complaints of avoidable death and avoidable harm
7 February 2015
More than a third of NHS investigations regarding allegations of avoidable harm or avoidable death were inadequate and failed to identify when something had gone wrong, according to a review carried out by the Parliamentary and Health Service Ombudsman. The...
Press releases
Man with mental health issues dies after failings by two NHS trusts
5 February 2015
A vulnerable patient with suicidal thoughts was found dead in a river after being let down by two trusts in East Anglia, an investigation by the Parliamentary and Health Service Ombudsman found. The man went to Norfolk and Norwich University...
Press releases
Poor communication is at heart of many dental complaints, finds ombudsman
31 January 2015
The Parliamentary and Health Service Ombudsman is today urging dentists to be clearer with patients about charging to help avoid confusion about costs. Over the past two years it identified 27 cases where confusion about dental charging was an issue...
Press releases
Ombudsman comments on Home Office response to our investigation report into a complaint by Mrs A
29 January 2015
Julie Mellor, Parliamentary and Health Service Ombudsman said: A mother and her family were forced to endure a living nightmare for months on end because of the Home Office's repeated mistakes. Our investigation found vital opportunities to protect the family...
Media statements
Landmark decision to make lives of mothers and babies safer
28 January 2015
Our casework revealed that the lives of mothers and babies could be put at risk because of an inherent conflict of interest in the supervision of midwives. The King's Fund was commissioned by the Nursing and Midwifery Council to draw...
Media statements