Poor communication is at heart of many dental complaints, finds ombudsman
31 January 2015
The Parliamentary and Health Service Ombudsman is today urging dentists to be clearer with patients about charging to help avoid confusion about costs. Over the past two years it identified 27 cases where confusion about dental charging was an issue...
Press releases
Ombudsman comments on Home Office response to our investigation report into a complaint by Mrs A
29 January 2015
Julie Mellor, Parliamentary and Health Service Ombudsman said: A mother and her family were forced to endure a living nightmare for months on end because of the Home Office's repeated mistakes. Our investigation found vital opportunities to protect the family...
Media statements
Landmark decision to make lives of mothers and babies safer
28 January 2015
Our casework revealed that the lives of mothers and babies could be put at risk because of an inherent conflict of interest in the supervision of midwives. The King's Fund was commissioned by the Nursing and Midwifery Council to draw...
Media statements
Ombudsman comments on Victims' Code
27 January 2015
Parliamentary and Health Service Ombudsman, Julie Mellor, said: We have seen examples where victims have been let down because agencies have failed to recognise the rights they are entitled to under the Victims’ Code. 'We welcome Baroness Newlove’s review especially...
Media statements
Parliamentary and Health Service Ombudsman welcomes Kings Fund's midwifery recommendations
21 January 2015
Our statement on how we welcome the Kings Fund's midwifery recommendations.
Media statements