News

Mick Martin, Managing Director at Parliamentary and Health Service Ombudsman said: We welcome the report's recommendations. The proposed review of the NHS complaints system to improve the quality of complaint handling at a local level is a step forward and...

A man died because of a blood clot in a vein after two GPs in Yorkshire failed to adequately assess him, an investigation by the Parliamentary and Health Service Ombudsman found. The man, who endured several weeks of pain in...

An elderly woman’s family has received £26,000 after a Parliamentary and Health Service Ombudsman investigation found that she had lost out on three years of help with housing benefits

A Parliamentary and Health Service Ombudsman spokesperson said: Although 73% of NHS staff believe their organisation acts on concerns and complaints made by patients, NHS organisations need to do more to create a culture that listens and learns when things...

A 62-year-old woman could have survived a severe infection called sepsis had she received proper care at a London-based hospital, an investigation by the Parliamentary and Health Service Ombudsman (PHSO) has found. The woman went into Imperial College Healthcare NHS...