Parliamentary and Health Service Ombudsman appoints Dr Bill Kirkup as Lead Associate Investigator
4 April 2016
Dr Bill Kirkup CBE has been appointed by the Parliamentary and Health Service Ombudsman to lead investigations for some of the most serious and complex cases brought to the Ombudsman by members of the public, such as avoidable harm and...
Corporate news
Ombudsman responds to MPs’ report on HS2 Ltd
23 March 2016
Responding to a report on HS2 Ltd by MPs on the Public Administration and Constitutional Affairs Committee, which follows one of our investigations, Parliamentary and Health Service Ombudsman, Julie Mellor, said: This is a great example of how a small...
Media statements
New report puts GP complaint handling in the spotlight and shows practices how to do it better
18 March 2016
A new report published today shows that whilst more than half of GP practices are handling complaints well others are falling short, leading to lost opportunities to improve patient care. The findings in the report are based on a review...
Press releases
Ombudsman responds to CAB report on learning from mistakes
1 March 2016
Responding to the Citizens Advice Bureau (CAB) report Learning from mistakes, Parliamentary and Health Service Ombudsman, Julie Mellor, said: We know from our own work that many people don’t complain when they are unhappy with a public service because they...
Media statements
People not given answers when they complain to NHS, latest ombudsman report reveals
1 March 2016
Some people who complain to the NHS are not getting the answers they desperately need meaning they are forced to bring their complaints to the Ombudsman service to get answers. The Parliamentary and Health Service Ombudsman's latest snapshot of cases...
Press releases