Parliamentary and Health Service Ombudsman responds to the Patients Association
10 December 2014
Parliamentary and Health Service Ombudsman Julie Mellor said: We are the final tier of the complaints system and our job is to give final decisions on complaints about public services. We help 27,000 people every year. Because we are doing...
Ombudsman Service upholds more than 950 complaints since April 2014
5 December 2014
New data reveals that since April 2014 the PHSO has upheld hundreds more complaints than in previous years.
Statement on Patients Association report
18 November 2014
A Parliamentary and Health Service Ombudsman spokesperson said: 'Every time someone has a poor experience of our service it really matters to us and we work hard to put things right. 'As announced last month, we've embarked on the second...
Statement on our systemic investigation into quality of NHS investigations of avoidable harm
20 October 2014
Parliamentary and Health Service Ombudsman Julie Mellor said: 'When public services fail, it can have serious effects on us as individuals. We know that when people complain, they often want three simple things: an explanation of what went wrong, an...