Ombudsman calls for feedback to develop service charter
13 January 2015
The Parliamentary and Health Service Ombudsman Service is today calling on past, present and future service users and the organisations it investigates to provide feedback on its service to help develop its service charter. This is the start of a...
Corporate news Press releases
Ombudsman welcomes sepsis improvement measures
1 January 2015
Julie Mellor, the Parliamentary and Health Service Ombudsman, said: We warmly welcome these actions across the health system on recognising and treating sepsis, which taken together could help save up to 12,500 lives each year. 'The measures will also be...
Parliamentary and Health Service Ombudsman responds to the Patients Association
10 December 2014
Parliamentary and Health Service Ombudsman Julie Mellor said: We are the final tier of the complaints system and our job is to give final decisions on complaints about public services. We help 27,000 people every year. Because we are doing...
Ombudsman Service upholds more than 950 complaints since April 2014
5 December 2014
New data reveals that since April 2014 the PHSO has upheld hundreds more complaints than in previous years.
Statement on Patients Association report
18 November 2014
A Parliamentary and Health Service Ombudsman spokesperson said: 'Every time someone has a poor experience of our service it really matters to us and we work hard to put things right. 'As announced last month, we've embarked on the second...