Delivering an exemplary ombudsman service
Our new strategy sets out our vision to be an exemplary public services ombudsman. We will do this by providing an independent, impartial and fair complaints resolution service, while using our casework to help raise standards and improve public services.
Download our strategy 2018-21 now.
We developed our new strategy with valuable input from a wide variety of people who use our service as well as the organisations we investigate and work with. We looked closely at what is working elsewhere in the ombudsman sector.
We also talked to our staff to understand what our priorities should be and how we can improve and act more equitably.
